Shipping&Delivery
SHIPPING & DELIVERY POLICY
Effective Date: November 20, 2025
Company Name: Momentum Trade LLC
Company Address: 30 N Gould St, Sheridan, WY 82801, United States
Website: https://gadgetsforpets.com/
Email: support@gadgetsforpets.com
This Shipping & Delivery Policy explains how orders are processed, fulfilled, shipped, and delivered when you purchase products from https://gadgetsforpets.com/ ("Website"). By placing an order, you agree to the terms outlined below.
1. Order Processing Time
1.1 Standard Processing Time
All orders are processed within 1 to 3 business days after payment is confirmed.
Processing time does not include weekends or holidays.
1.2 High Volume Periods
During promotions, holiday seasons, or major sales, processing times may extend to 3 to 7 business days.
1.3 Order Verification
If additional verification is required (billing mismatch, incomplete address, fraud checks), processing may be delayed until resolved.
2. Shipping Locations
We ship to customers in:
• The United States
• Canada
• The United Kingdom
• The European Union
• Australia and New Zealand
• Most other international destinations
If your country is not available at checkout, contact us at support@gadgetsforpets.com.
3. Shipping Methods & Estimated Delivery Times
Delivery times depend on destination and carrier availability. Estimated times begin after your order is processed.
3.1 United States
• Standard Shipping: 4 to 9 business days
• Expedited Shipping (if available): 2 to 5 business days
3.2 Canada
• Standard International Shipping: 7 to 14 business days
3.3 United Kingdom & EU Countries
• Standard International Shipping: 7 to 15 business days
3.4 Australia & New Zealand
• Standard International Shipping: 10 to 20 business days
3.5 Rest of World
• Standard International Shipping: 10 to 25 business days
Times vary depending on customs and local postal services.
4. Shipping Carriers
We partner with multiple carriers depending on availability and destination, including but not limited to:
• USPS
• UPS
• FedEx
• DHL
• Local postal services at destination
• Third-party logistics facilities where applicable
Carrier selection is automatic and based on optimal routing.
5. Shipping Fees
Shipping fees are calculated at checkout based on:
• Order weight
• Destination
• Selected shipping method
• Promotional discounts or free-shipping thresholds (when applicable)
All fees are displayed transparently before completing the purchase.
6. Tracking Information
6.1 Tracking Numbers
A tracking number will be emailed to you once your order ships. Tracking updates may take 24 to 72 hours to appear.
6.2 Tracking Delays
Tracking information may show limited updates while the package moves between international carriers or customs checkpoints.
7. Customs, Duties & Import Taxes
International orders may be subject to:
• Customs duties
• VAT
• Import taxes
• Handling or brokerage fees
These charges are not included in product prices or shipping fees unless explicitly stated.
Customers are responsible for paying any applicable import fees.
We cannot:
• Estimate customs costs
• Mark packages as “gift”
• Alter invoice values
Delays caused by customs are outside our control.
8. Incorrect or Incomplete Shipping Address
Customers are responsible for entering accurate shipping information at checkout.
If an incorrect or incomplete address is provided:
• Delivery may be delayed
• Additional charges may apply
• The order may be returned to sender
• Reshipment fees will be the customer’s responsibility
We are not responsible for orders delivered to incorrect addresses supplied by the customer.
9. Order Changes and Cancellations
9.1 After Order Is Placed
Changes are possible only before your order has been processed or shipped.
Once processing begins, we cannot modify:
• Delivery address
• Ordered items
• Payment information
• Shipping method
9.2 Cancellation Policy
Orders can be cancelled within 12 hours of purchase if they have not entered processing.
After this time, cancellation may not be possible.
10. Lost, Delayed, or Stolen Packages
10.1 Lost in Transit
If a package is marked “lost” by the carrier or shows no movement for an extended period, contact us and we will assist in filing a claim.
10.2 Marked as Delivered but Not Received
If tracking shows “delivered” but you have not received the package:
• Check your mailbox, porch, and surroundings
• Verify with household members or neighbors
• Contact the carrier for details
• Check for attempted delivery notices
We are not liable for packages marked as delivered but not received, as carriers consider these parcels successfully delivered.
10.3 Delivery Delays
Weather, customs, peak seasons, and carrier issues may cause delays. These are outside our control and do not qualify as grounds for refunds unless otherwise stated.
11. Damaged or Defective Items
If your item arrives damaged or defective:
• Contact us within 48 hours of delivery
• Provide your order number
• Include photos/videos of the issue and packaging
• Do not discard the item or packaging until instructed
Depending on the issue, we may provide:
• Replacement
• Partial refund
• Full refund
• Instructions for return (if required)
Detailed procedures are outlined in the Returns & Refunds Policy.
12. Split Shipments
To optimize delivery speed, items may ship from different warehouses or suppliers. This may result in:
• Multiple tracking numbers
• Packages arriving on different days
You will not be charged extra for split shipments.
13. Pre-Orders & “Coming Soon” Products
If a product is marked as Pre-Order, Coming Soon, or similar:
• Estimated shipping dates will be displayed on the product page
• Orders containing pre-order items will ship when the item is available
• If combined with in-stock items, separate shipments may occur
• Delays may occur due to supplier production timelines
14. Delivery Attempts and Unclaimed Packages
If a carrier attempts delivery and you are unavailable:
• They may leave a notice or contact you directly
• You may need to collect the package from a local pickup point
Unclaimed packages returned to us may incur:
• Reshipping fees
• Storage fees
• Deduction from refund amounts if applicable
15. Refused Deliveries
Packages refused at delivery may be:
• Returned to sender
• Subject to return shipping costs
• Ineligible for refund depending on condition and carrier fees
16. Force Majeure
We are not responsible for delays, loss, or failure to deliver due to events beyond our reasonable control, including:
• Natural disasters
• War or conflict
• Strikes or labor disputes
• Pandemic-related disruptions
• Supply chain failures
• Carrier infrastructure issues
• Customs closures
• Government actions
17. Contact Us
If you have questions about your shipment, contact us at:
Email: support@gadgetsforpets.com
Address: 30 N Gould St, Sheridan, WY 82801, United States
Website: https://gadgetsforpets.com/